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By anasnilmbr@gmail.com Uncategorized
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Course Content

Understanding Patient Experience
PX, satisfaction, expectations, perceptions

  • Lesson 2 — Seeing Healthcare Through the Patient’s Eyes
  • Lesson 3 — Person-Centered Care & Communication
  • Lesson 4 — Measuring the Patient Experience
  • patient safety
    04:52

Patient Experience Patient Experience is the sum of all interactions, perceptions, emotions, and experiences a person has throughout their healthcare journey.
Patient Experience Patient Experience is the sum of all interactions, perceptions, emotions, and experiences a person has throughout their healthcare journey.

Measuring the Patient Experience
Description: Learn how to capture the Voice of the Patient using feedback, PREMs, PROMs, satisfaction measures, complaints, and other meaningful patient experience indicators.

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